The Edit

Holiday Hours & Delivery Dates

Posted on Tuesday, 3 December 2019 - By Toni

Holiday Hours & Delivery Dates
It's that time of year! Our Christmas delivery cut off has now passed, however we are still shipping orders over the holiday break. See below for our shipping days and Wellington store open times.

Our Shipping Days

We'll be shipping out orders on the following days. Please note that expected arrival dates are estimates only, and assume there are no delays with Courier Post. Items that are listed as 'In stock with supplier' or 'Pre-Order' will likely take longer, please contact us in advance for a shipping estimate.

Order date (if before 4pm) Date Shipped Estimated Arrival Date (NZ)
23rd December 23rd December 27th December
24th December (before noon) 24th December 27th December
25th December 27th December 30th December
26th December 30th December 31st December
27th December 30th December 31st December
28th December 30th December 31st December
29th December 30th December 31st December
30th December 30th December 31st December
31st December 31st December 3rd January
1st January 3rd January 6th January
2nd January 3rd January 6th January

Wellington Store Open Hours

These hours apply to retail shopping in store, online pick-ups, and also phone support.

Date Hours
Monday 23rd December 9:30am - 5:30pm
Tuesday 24th December 9:30am - 12noon
Wednesday 25th December CLOSED
Thursday 26th December CLOSED
Friday 27th December CLOSED
Saturday 28th December 10:00am - 5:00pm
Sunday 29th December CLOSED
Monday 30th December 9:30am - 5:30pm
Tuesday 31st December 9:30am - 5:30pm
Wednesday 1st January CLOSED
Thursday 2nd January CLOSED
Friday 3rd January 9:30am - 5:30pm
Saturday 4th January CLOSED

Jeffree Star Cosmetics FAQs

Posted on Tuesday, 22 October 2019 - By Toni

Jeffree Star Cosmetics FAQs

Questions we frequently receive about Jeffree Star Cosmetics:

Are your Jeffree Star Cosmetics products authentic?

Yes. All the products from all of our brands are authentic and purchased directly from the brand or their authorized distributors. We are listed on the JSC Official Stockists page as an authorized retailer for New Zealand.

Will you be restocking a particular product or shade?

We frequently restock JSC products and participate in new launches. However if a product you're after was Limited Edition, it's likely that it won't be restocked. However Jeffree does re-release products in core packaging from time-to-time. Please feel free to contact us via email or Live Chat if you'd like to ask about a particular product.

Can I buy Jeffree Star products in store?

Yes! All of the Jeffree Star Cosmetics products on our website are also available to test and purchase at our Wellington store.

Will you be selling Jeffree Star clothing?

We don't have plans to sell clothing, we recommend buying these items direct from

What is Glycolic Acid?

Posted on Sunday, 14 April 2019 - By Courtney

What is Glycolic Acid?
Glycolic Acid seems to be popping up a lot in the skincare industry lately so what exactly is it, what does it do and is it worth the hype?

Now I'm no scientist but I'm going to give you guys a slightly better insight to Glycolic Acid while still keeping it as simple as possible.

I'll start with some basics. Skin has a pH level of roughly 5.5. Anything with a pH of 8-14 is classed as an alkaline, anything with a pH of 0-6 is classed as an acid.

Most soaps and shampoos have a pH of 8-11 making them efficient at removing excess oils and sweat. Toners are slightly acidic (roughly a pH of 4) to help re-balance the skin after the use of cleansers and soaps. A healthy pH means happy skin.

So what exactly is Glycolic Acid and what does it do?

Gylcolic Acid is an acid (duh) that is part of a group of active compounds known as Alpha Hydroxy Acids, also know as AHA's. Once it's applied it reacts with the upper layer of the skin (the epidermis) and weakens the bindings that hold dead skin cells together.

This allows the stratum corneum (the outermost layer of skin) to be exfoliated to reveal live skin cells giving a fresher, more even complexion!


What strength should I be using?

It really does depend on what you're wanting to achieve, how sensitive your skin is and how frequently you're wanting to use it. Because it's an acid, if it's not used correctly you can do more damage than good.
  • Anything above a 10% concentration is high and needs to be used with knowledge and caution. Talk to a specialist before using anything with this sort of strength.
  • Most Glycolic Acid products that we stock (and that are suitable for daily use) are between a 5% and 7% concentration. Using milder concentrations can provide the same benefits as a salon strength peel with less risk of adverse reactions. The more sensitive your skin is the milder the concentration should be. 5% is a really good starting point and is generally the most common concentration.

Things to keep in mind

  • Glycolic acid makes skin more sensitive to the sun. You should be wearing an SPF everyday anyway but it is VERY important when using any kind of AHA's to avoid any damage to the skin.

  • On application a little bit of tingling is normal but if there's any burning or uncomfortable sensations wash it off.
  • Always follow the product instructions. The people who make these products know what they're talking about.
  • Vitamin A products, some medications and other AHAs can can cause reactions. Talk to your doctor before introducing any AHAs into your skincare regime especially if you're on medication that affects the sensitivity of your skin.
  • Always, always, always do test patches before introducing AHAs and new products into your regime and always do your research before spending your hard earned dollars on products.
So to sum up: - Glycolic Acid is an alpha hydroxy acid. - It's highly effective at exfoliating which helps to brighten and even the appearance of skin. - It restores skin to a healthy pH when used in milder concentrations, and helps to minimise the appearance of blackheads, texture and acne. - Knowledge and a good SPF is important when using these products to avoid damaging the skin.

We have a blog post on The Ordinary range which is a great way to start learning even more about these specialised treatments, what works well together and what doesn't.

Remember, everyone's skin is different so do your research instead of buying something just because it worked for someone else.

Till next time, Courtney xx

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