Save time and ensure your favourite products are always in stock by signing up to have them delivered automatically.

Benefits:

• Free delivery on subscription orders (starts from second order)
• 5%* off subscription products (starts from second order)
• Save time ordering
• Avoid favourites being Out of Stock when you need them

Frequently Asked Questions:

How do I sign up for a subscription?
This option is available on a select number of items. You will see the 'Subscribe for Auto-Replenish' button on the product page if this is available. If you have other products that you would like this to be available on in the future, please let us know. We love feedback!

How do I get the discount?
*The 5% off starts from your first renewal. The full price is charged on your first order.

Which payment methods are available?
We offer payment via Stripe who accept Credit and Debit Cards. This means that our payment screens for subscriptions look a little different to regular orders. We do not store any card details on our own servers - we leave the management of this with Stripe who have very robust security systems in place to guarantee your security.

Sorry gift vouchers can not be used on subscription purchases at this time. We are also unable to offer Afterpay or Zip for subscription orders.

Can I subscribe to multiple items?
While you technically can, each subscription will be on a different cycle and items will be dispatched separately. We're working on ways to improve this in the future.

Can I change my shipping address?
Of course! Please reach out to us at [email protected] before your next shipment is sent.

When and how can I cancel?
You can cancel any time before your next payment is made. To do this, log in to your Beauty Bliss account and click 'My Profile' and then 'Subscriptions'. You will then see the option to cancel. If you experience problems, please feel free to contact us at [email protected], through our Live Chat, or over the phone - 0800 4 BLISS (NZ) or +64 4 555 1009 (AU).

What if I want to change the frequency?
At this stage, we've set the subscrption frequency to match what we feel at Beauty Bliss is appropriate for the product. We plan to allow this to be customized in the future and are really keen to hear any feedback that you may have regarding this. Please email us! [email protected]

Will I earn BB Rewards points?
Sorry no, BB Rewards points can not be earned on (or redeemed towards) subscription orders at this stage.

Can I return items for a refund if I didn't cancel in time?
Sorry, our standard returns policy applies with subscription items. We will meet all obligations under the Consumer Guarantees Act if an item arrives damaged or faulty, however we do not accept returns for change-of-mind purchases. This extends to if you fail to cancel a subscription before it is renewed.

Can I add additional one-off items to my subscription order?
Not yet, but we will be offering this in the future as we want you to be able to take advantage of the Free Shipping! :)