Stock Statuses: What they mean
In Stock
'In Stock with Supplier'
If you wish to have your items ship separately, please place separate orders.
Pre-Order
Occasionally we open popular products up to pre-orders. This allows die-hard fans of the products to secure their products first, and also helps us out with cashflow so that we can continue to bring you awesome new products!
When placing a pre-order, here are a few things you need to know:
We always provide an estimated date but this may change.
We only sell stock on pre-order that we have secured (paid for) and is en-route to New Zealand. This however means that there can still be delays with the shipping company or more often, with NZ Customs. We’ll do everything we can to deliver on the estimated date (Toni once drove for 3 hours to pick up stock that was delayed) but please bear with us if there are delays outside of our control.
Orders containing pre-order stock will be shipped together.
If you’d like your non pre-order stock shipped first, please place a separate order.
Pre-order stock can (and probably will) sell out!
Just because it’s on pre-order, doesn’t mean there is unlimited stock. As we only sell on pre-order things that we’ve already bought, the stock is limited and often sells out – get in quick!
Pre-orders can not be canceled
Please choose carefully as we do not cancel and refund pre-orders before they are sent.
Order Statuses: After You've Placed an order
So you've placed an order? Awesome, thanks! Here's some order statuses that you may spot if you Log in to your account.
| Status | What is means |
|---|---|
| Pending Payment | You've chosen Internet Banking so we're just waiting for the payment. We match these manually so please bear with us. |
| Processing | Awesome! Your order has been received and we'll pack it as soon as we can. |
| Backorder - Waiting | Your order has been received and we're just waiting for 1 or more 'In Stock with Supplier' item(s) to arrive. |
| Pre-order | You've pre-ordered an item and we're waiting for stock or the launch date. |
| Ready for Pickup | You've chosen Wellington Click & Collect and your order is ready. Check our Open Hours. |
| On Hold | Uh oh, there's a slight problem. If you haven't heard from us, please check your Spam folder or reach out via Live Chat/Email/Phone. |